Refund policy

Email us within 14 days and we refund it. No questions asked. You keep the file either way — we are not going to pretend we can take it back, and we would rather have the reason than the nine dollars.

How to ask

Email support@plumwickpaper.com from the address you bought with, or tell us the order number from your receipt. You do not need to justify it. If you want to say what did not work, that is genuinely useful to us, but it is not a condition.

Refunds go back to the original payment method and usually appear within five business days.

After 14 days

The no-questions window closes, but two things do not: if a file is corrupted, will not open, or is missing something its product page said was included, we will fix it or refund it whenever you tell us — there is no deadline on us having sold you something broken.

Before you dispute a charge

Please email us first. We read every message, and refunding you is faster and less annoying for both of us than a payment dispute. If a dispute is opened without contacting us, download access is suspended while it is open.